In-house debt collection roles involve managing the collection process internally, while outsourced roles are handled by external agencies. In-house teams have direct control, maintain customer relationships, and ensure compliance, but may lack specialization and efficiency. Outsourced agencies offer expertise, cost-effectiveness, and focus on core business activities but may have less direct control and require careful vetting for ethical practices.
How do in-house debt collection roles differ from outsourced ones?
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