A Porsche dealership in the southwestern Chinese city of Guiyang has been left empty and shuttered, prompting complaints from customers who say they are unable to redeem prepaid service packages or take delivery of vehicles they had already paid deposits for, according to Chinese media reports.

The Paper reported on Wednesday, citing people familiar with the matter, that the Guiyang Mengguan Porsche Centre had been vacated, with no staff remaining on site. Several customers who had purchased prepaid maintenance packages were unable to access the services, while others who had paid deposits for vehicles had yet to receive them, the report said.

Some customers who bought prepaid packages at the dealership have filed police reports, The Paper added.

State-backed media outlet Cailian Press reported separately that Porsche China said on Wednesday it was aware of “abnormal business operations” at the authorised Porsche dealer and was working with police and relevant authorities to verify the situation on site.

“We are paying close attention to the abnormal operating situation at the authorised Porsche dealer and are currently working with the police and relevant departments to verify the facts,” Porsche China said in a statement cited by the outlet.

Videos circulating on Chinese social media show the dealership’s showroom empty, with users saying that vehicles were removed overnight. Some users also posted that they had paid deposits of tens of thousands of yuan but had been unable to take delivery of their cars, and that sales staff had promised refunds but later became unreachable.