AsianFin -- Xibei, a major Chinese restaurant chain, on Monday issued an official apology via its verified Weibo account, acknowledging a significant gap between its production processes and customer expectations. The company stated that it had failed to fully meet the needs and preferences of its patrons and expressed deep regret for any inconvenience or concern caused.

In the statement, Xibei outlined steps it has already taken to address customer concerns, including adjusting its central kitchen pre-processing methods to enable more on-site preparation at individual restaurants. The chain also pledged to shorten product shelf life wherever possible, while maintaining food safety and efficient inventory turnover.

The apology follows public debate over the use of pre-made dishes in restaurants, which has drawn widespread attention and sparked discussions about transparency and food preparation standards in China’s dining industry. Xibei’s response signals an effort to rebuild trust with customers and adapt its operations in line with public expectations.